Marketing that's built, not borrowed.

Privacy Policy

Last updated: 12 July 2026

This page explains what happens to your information if you get in touch with The FlameMakers — what I collect, why, and what your rights are. I've tried to write it the way I'd explain it in person, rather than in legal boilerplate.

1. Who's behind this

The FlameMakers is a trading name — I run this as a sole trader, not a limited company. That means I'm personally responsible for your information, not a faceless "team."

2. What information I collect

There's no contact form on this site — everything comes directly from you, by email, phone, or booking a call, so I only ever have what you choose to give me:

• Email — your email address and whatever you write to me, if you email flamemakersmedia@gmail.com
• Phone — your number and our conversation, if you call or text 07864 394 030
• Calendly — your name, email and the time you book, if you book a call through Calendly
• Client records — project details, business information and correspondence, if you become a client
• Invoices — billing details needed to invoice you and keep proper accounts

I don't collect anything beyond what's needed to reply to you or run a project. I don't ask for health information, religion, or other special category data — if you happen to mention something like that in an email, I won't use it for anything.

3. Why I process your information

4. Consent

Since there's no form, most of your information reaches me because you've chosen to email, call, or book a call — that's you actively getting in touch, not something I've extracted from you. The only place I ask for a yes/no consent is the cookie banner, and even that's for a feature this site doesn't currently use (see the Cookie Policy). You can change your mind at any time by emailing flamemakersmedia@gmail.com, or using the "Cookie information" link in the footer.

5. How long I keep it

• General enquiries that don't turn into a project — I keep these for up to 12 months, then delete them
• Client records and invoices — kept for 6 years, because UK tax law requires it
• Cookie preference — stays on your device for up to 12 months (after which you're asked again), or until you clear your browser storage or change it yourself

6. Who else sees it

I don't sell or rent your information to anyone. There's no marketing list, no third-party form tool, no CRM in between — your message goes straight to me. That said, I do rely on a few outside services to run the business, and your data may pass through them:

• Netlify (website hosting) — like any website, this one automatically logs basic technical details when you visit, such as your IP address, browser type and the pages you view. This is standard server activity, not something I actively collect, and I don't use it to identify individuals
• Google — I use a Gmail account to receive and store emails, so Google processes that data as part of hosting my inbox
• Calendly — if you book a call, Calendly stores your name, email and chosen time to make the booking work
• HMRC or my accountant — where required for tax purposes
• Law enforcement or regulators — only if I'm legally required to share something

Netlify, Google and Calendly are all based in the US. Where your data is processed outside the UK, these providers rely on approved safeguards — such as UK-recognised Standard Contractual Clauses — to keep it protected to UK standards.

7. Your rights

You can ask me at any time to:

• Show you what information I hold about you
• Correct anything that's wrong
• Delete your information, where that's possible
• Restrict or object to how I'm using it
• Send you a copy in a portable format
• Withdraw consent, without affecting anything already done

Just email flamemakersmedia@gmail.com and I'll sort it — I aim to respond within a month. If you're not happy with how I've handled your data, you also have the right to complain to the Information Commissioner's Office at ico.org.uk (opens in a new tab).

8. Keeping your information secure

I keep access to enquiry and project data limited to me, use reputable providers (Gmail, Calendly) rather than building my own systems, and never ask for or store full payment card details.

9. If something goes wrong

If a data breach happens that's likely to put your rights at risk, I'll report it to the ICO within 72 hours of finding out, as UK GDPR requires. If it's serious enough that you're personally at risk, I'll also contact you directly to explain what happened.

10. Children

This site and these services are aimed at business owners, not children. I don't knowingly collect information from anyone under 18.

11. Changes to this policy

I may update this page occasionally. The date at the top will always show the latest version.

12. Questions

Email flamemakersmedia@gmail.com or call 07864 394 030 — happy to explain anything on this page.

Cookie Policy

Last updated: 12 July 2026

Short version: this site doesn't use analytics, advertising or tracking cookies. The only thing stored is your cookie preference itself. Here's the detail, if you want it.

What's a cookie?

A small text file a website leaves on your device to remember something about your visit — in this case, just whether you've accepted or declined non-essential cookies.

What this site actually stores

Essential cookies

Just the one — remembering your cookie preference. It doesn't need your consent under UK law, but I'm telling you about it anyway.

Optional cookies

Off by default, and there aren't any live right now. The toggle in the preferences panel exists so that if I ever add analytics, it stays off until you actively turn it on.

Managing your preferences

Change your mind any time — use the "Cookie information" link in the footer, or the button below.

Manage cookie preferences

Browser controls

Your browser settings can also block or delete cookies directly. Blocking the essential one just means I'll ask about your preference again on your next visit — it won't stop you using the site.

Questions

Email flamemakersmedia@gmail.com.

Terms & Conditions

Last updated: 12 July 2026

1. Who these terms are for

Anyone who hires The FlameMakers — a sole trader business run by Tarik Hussein Al Jawish — for website design, paid advertising, or social media management.

2. Quotes and proposals

Quotes are valid for 30 days from the date I send them. Work starts once you've approved it in writing and paid any agreed deposit.

3. Deposits and payment

• A 50% deposit is due before I start work.
• The remaining balance is due before I hand over final files, access, or ownership.
• Invoices are payable within 14 days unless we've agreed otherwise in writing.
• If payment's late, I may pause work and may charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 — but I'd rather just have a conversation first.
• Deposits aren't refundable once work has started.

I take payment by bank transfer, using the details on your invoice. I never take card payments through this website or store any card details.

4. What I need from you

I'll need accurate content, branding assets, images and information from you to build the project properly. If these are late, or feedback takes a while, the timeline moves back accordingly — that's just how it works.

By sending me content, you confirm you own it or have the right to use it (including licences for any images or fonts), and that your own products, services and marketing claims comply with the law. If someone brings a claim because of content or instructions you supplied, that's your responsibility, not mine.

5. Revisions

Your quote states how many rounds of revisions are included. Extra rounds beyond that are chargeable.

6. Who owns what

Once you've paid in full, the agreed deliverables are yours. Any reusable tools, code, or components I've built along the way stay mine, and I may reuse them on other projects.

7. Third-party services

Domains, hosting, software licences, plugins, ad spend and other subscriptions are your responsibility unless I've explicitly included them in the quote. I'm not liable for outages, price changes, or policy changes from those providers.

8. Cancelling a project

If you cancel after work's started, you'll need to pay for what's been done, plus any costs I've already committed on your behalf.

9. Results

I'll do the work properly and with care, but I can't promise specific results — sales, rankings, ad performance or revenue depend on a lot of factors outside my control, and I won't pretend otherwise.

10. Liability

If something goes wrong that's my fault, my total liability for any claim connected to a project is capped at the amount you've actually paid me for that project. I'm not liable for indirect or consequential losses — things like lost profits, lost data, or business interruption. Nothing in these terms excludes or limits liability for fraud, for death or personal injury caused by negligence, or for anything else that can't lawfully be excluded.

11. Handling personal data for you

Some projects involve me handling personal data on your behalf — for example, customer lists for ad audiences, or messages sent to your social accounts. Where that happens, you stay responsible for that data under UK GDPR and I act on your written instructions only; we'll agree in writing how it's handled before any of it is used, and I'll delete or return it when the project ends.

12. Confidentiality

Whatever you tell me about your business stays between us, and I only use it to deliver your project.

13. Governing law

These terms follow the law of England and Wales.

14. Questions

Email flamemakersmedia@gmail.com or call 07864 394 030 — happy to talk through any of this before you sign off on a quote.

Accessibility Statement

Last updated: 12 July 2026

I want this site to work for as many people as possible, including anyone using assistive technology or affected by visual, motor, auditory or cognitive disabilities. This site aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.

What I've done

• Used proper HTML structure with headings in a logical order
• Made sure links, buttons and menus have a visible focus state for keyboard users
• Added a "skip to content" link for keyboard and screen reader users
• Respected your device's "reduce motion" setting — animations calm down or switch off if you have that on
• Kept text-to-background contrast at a readable level
• Made every interactive element — menus, accordions, cookie preferences — usable by keyboard alone, not just mouse or touch
• Made the cookie preferences dialog close with the Escape key, keep keyboard focus inside while it's open, and return focus to where you were when it closes
• Added hidden descriptive text to repeated links and to links that open in a new tab, so screen readers announce where each one goes

What's not perfect yet

This is a small, independently-run site and it hasn't had a full professional accessibility audit. If something's hard to use with a screen reader, keyboard, or any other assistive technology, tell me and I'll fix it.

Compatibility

Built to work on recent versions of Chrome, Safari, Firefox and Edge, and to be fully usable by keyboard or screen reader.

Get in touch

Email flamemakersmedia@gmail.com or call 07864 394 030 if you hit a barrier using this site — I aim to reply within 5 working days.